Be aware that you are responsible for the repayment of your loan regardless of whether your bank or mobile payment platform misses a payment. Check your bank statement or any payment notification to be sure that loan payments have started and that they are in the correct amount. Contact your bank or payment provider if payments have not started or if they are in the wrong amount.
When you repay your loan, you repay it with interest. Your loan interest payments may be tax deductible.
You can make extra loan payments (in addition to your payroll deduction) at any time using a personal cheque, cashier's cheque, or money order.
You are responsible for ensuring that the correct loan payments are submitted on time regardless of whether your bank or payment provider missed your loan payment.
Making up Missed Payments
At the end of each calendar quarter, DCANS Investments Ltd (DIL) identifies all loans with missed payments. If you have missed more than 2½ payments, DIL will send a notice indicating that you have until the end of the following calendar quarter to pay the missed amount. You must pay the missed amount directly to DIL using your own personal funds to avoid a taxable distribution. Your employer cannot make up missed payments from your pay.
Exceptions for Missed Payments
Certain exceptions for missed payments are granted if you are in nonpay status. For more information, visit Loan Repayment Assistance Programme.
Tracking Your Loan
DIL will report your loan transactions on your quarterly client statement. Review this information carefully and be sure to report any discrepancies to us as soon as possible.
You can also track your loan balance and the status of your payments in the My Account section on DIL website.
If loans remain unpaid for a considerable amount of time, we reserve the right to take immediate steps to repossess security property to recoup our funds.